skip to main content

Stay safely with Thistle Hotels

We want you to have nothing but a good time at Thistle, no matter what is going on in the world. So be rest assured that your health and safety remain of utmost importance. For all the hard work and extra measures in place, we are proud to be accredited by leading industry partners.

Below you’ll see how we’re keeping our hotels clean and you and our teams safe and well.

Booked already?

We know things can change quickly and you might have to modify your booking. Check our booking policy below and let us know how we can help.

Flexible stays: Flexible bookings can be cancelled without any penalty, but all no-shows will be charged in accordance with the original terms and conditions. 

You can change your reservation online up to 2 pm on the day of arrival, using your order number. This is within your confirmation email.

Booked via 3rd party: Please head to your original booking point to find out your options. Normally, you'll be able to find contact options in your confirmation email.

Throughout your stay

Firstly, you’ll notice the team will continue to wear face coverings. We encourage our guests to also continue to do so in all public areas in consideration of others.

Unfortunately, at this time we are still not accepting cash. Please ensure you have a card available for payment.

We have hand sanitiser ready for you at the entrance and key spots around the hotel, should you need it. 

Naturally, we're keeping things spotless with our enhanced and rigorous cleaning and hygiene protocols. 

When you’re ready to depart, feel free to use our express check-out. Simply drop off your key card in the box at Reception for a contact-free goodbye.

Restaurant & bars

Breakfast is still being served at all our hotels, however, some of our central London restaurants and bars are currently closed, apart from the Kingsley Bar at Thistle Holborn. The Thistle Heathrow restaurants and bar are still operating as per normal. The Grill, Deli and The Bar at Thistle Marble Arch are all open for dining.

Please speak to Reception should you require any reservations.

Meeting & events spaces

We’re pleased that both indoor and outdoor business events can currently take place as per normal. This includes conferences, trade shows, exhibitions, charity auctions, private dining events such as charity or gala dinners and awards ceremonies, weddings and corporate hospitality.