Best Rate Guarantee
1. Find a better deal
If you've found a better deal for our hotel within 24 hours of making your booking, tell us about it and we will give you an extra 10% off.
2. Let us know
To claim please email firstname.lastname@example.org with the following details:
- Full name and email address
- Hotel name
- Arrival date and departure date
- Number of guests
- Room category
- Where you found the cheaper rate and price - a screenshot would be helpful
Claims are only applicable for the same room type and rate. E.g. You cannot claim for a deluxe room if you’ve booked a standard room, or a flexible rate if you’ve booked a prepay rate.
3. We'll get back to you
Give us 48 hours and we'll be in touch.