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Best Rate Guarantee

1. Find a better deal

If you've found a better deal for our hotel within 24 hours of making your booking, tell us about it and we will give you an extra 10% off.

2. Let us know

To claim please email with the following details:

  • Full name and email address
  • Hotel name
  • Arrival date and departure date
  • Number of guests
  • Room category
  • Where you found the cheaper rate and price - a screenshot would be helpful

Claims are only applicable for the same room type and rate. E.g. You cannot claim for a deluxe room if you’ve booked a standard room, or a flexible rate if you’ve booked a prepay rate.

3. We'll get back to you

Give us 48 hours and we'll be in touch.