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Best Rate Guarantee

Feel confident knowing that you will always get the best available rate at any Thistle hotel direct from us.

Whenever you make a room reservation for a Thistle hotel, through our website, through our UK Reservations team or direct with our hotels, we guarantee that you will receive the lowest rate possible for that hotel.

If you find a lower publicly-available rate for the hotel in question on a competing website, prior to, or within 24 hours of booking your hotel room, simply submit a Best Rate Guarantee Claim to us and we will create a new reservation for you honouring that lower rate, with an extra 10% off.

Reserving on our site is quick and easy and there are no hidden fees. If you have any questions, our customer service staff will be more than happy to provide assistance.

Before you submit a claim please refer to the Best Rate Guarantee Terms & Conditions, here you will also find details on the information you need to provide us with.

Any questions regarding claims should be directed to