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Frequently Asked Questions

Airport Transfers

How do I get to my Thistle hotel from London's Airports? 

Our Thistle hotels in London are situated in convenient locations and can be reached via London's public transport. For information on London's Underground and other public transport options, please visit:

Car Parking

Is there car parking at your hotels?

Car parking is available at the following Thistle Hotels and Thistle Express Hotels, please see below for details: 

Thistle City Barbican: There are limited car parking spaces available, on a first come, first served basis, at a cost of £30 per 24 hours. Alternative car parking can be found at the Barbican Centre, which is a 15-minute walk from the hotel. The disabled car park is free of charge.

Thistle T5 Heathrow: There are 450 car parking spaces available at a cost of £12.00 per night (when reserved with accommodation).You can save on parking fees when booking as part of a package. View packages. 

Thistle Poole: Car parking is available for Thistle Poole guests at a cost of £6 per vehicle, per night. The car park is available for public use at a cost of £15 per 24 hours.

Thistle Hyde Park: Limited car parking spaces available on a first come, first served basis at a cost of £28 per 24 hours. 

Thistle Holborn: There is no onsite car parking, however, guests can use the parking facilities at the Secure Parking - Bloomsbury Square (WC1A 2RJ) just a few minutes away from the hotel. Please remember it's located within the London Congestion Zone (Monday to Friday 7 am – 6 pm).

Thistle Piccadilly & Thistle Trafalgar: There is no onsite car parking. The Q Park (WC2H 7D) is nearby and costs £36 for 24 hours. 

Thistle Express Swindon: There is no onsite car parking. The Whalebridge car park is located directly opposite the hotel, standard parking cost is £8.00 for 24 hours.

Thistle Express London Luton: There is limited car parking space available, at a rate of £10 per night. An alternative option is in the Library car park at a rate of £8.00 per night. You can also park at The Mall, between 4 pm- 8 am, Thistle Express guests will only pay £3 per hour, just validate the chip coin at reception.

Check In / Check Out

What time am I able to check in?

Check-in time is from 3 pm onwards. If you would like to arrange for an earlier check-in time please mention this at the time of booking, a fee may apply.  Otherwise, you can store your luggage at the reception and explore the sights until your room is ready.

What time should I check out by? 

Check out time is 11 am. If you would like to arrange for a later checkout time, please mention this at the time of booking, a fee may apply. 

Children & Extra Beds

Do children stay free?

Children 12 years or younger can stay for free with an adult in existing bedding. Children aged 13 and over are charged as a 3rd person.

Do you provide cots or extra beds for children at Thistle Hotels?

We provide cots free of charge and can be arranged when making your booking. Some of our rooms are also family rooms with sofa beds.

If you need an extra bed, there is a charge of £30 per night for Thistle Hotels or a charge of £15 per night for Thistle Express Hotels.

Is breakfast free for children?

Children up to 12 years old dine free with each paying adult.

Any additional children are charged breakfast at the below prices:

  • Children up to 5 years eat free
  • Children 6 to 12 years charged at £8
  • Children 13 years or older charged full price

For lunch and dinner we offer children menus at some of our hotels. We don't currently offer any additional discounts for children for lunch and dinner.

COVID-19 Update

How are Thistle Hotels preventing COVID-19 infections?

We are taking your safety and the safety of our colleagues as a priority. That's why we've been hard at work creating new steps and guides to minimise the risk of infection.

Will I have to social distance at Thistle Hotels?

We are asking our guests and colleagues to maintain social distance in line with the UK government. This will mean you should stay at least 2 metres of someone. We've added signage and floor markings to aid everyone. We're also making sure our colleagues behind the scenes are socially distancing too.

Do I have to wear PPE?

In line with Government guidance, we kindly ask all visitors to Thistle Hotels to ensure they wear a face-covering in public areas of the hotel such as the lobby. Our colleagues will also be wearing face-coverings and are happy to help with any questions on usage in the hotel.

Are hand sanitisers available for me?

Hand sanitisers are available for guests and colleagues to use. We also have ample bathroom facilities where you can safely wash your hands with soap and warm water.

How will Thistle Hotels ensure all surfaces are safe?

We understand the importance of hygiene in hotels, so we've stepped up our already rigorous cleaning standards and are now ensuring effective disinfectants are being used for COVID-19. We'll also be focusing on areas where surfaces are touched regularly.

What changes are there to how I check-in and out?

We've had to make some changes to ensure you can stay with us safely and comfortably. You'll be able to express check-out and we'll also be offering contact-free room service. There will also be signage and guides in the hotel to help you.

Will restaurants reopen at Thistle Hotels?

Unfortunately, our wonderful restaurants and bars will be closed initially. But we'll still be able to offer you contact-free room service.

Will you guide me through the hotel safely?

It's important for us to make you comfortable and safe as possible, so we've added signage, guides and trained all of our colleagues in COVID-19 prevention.

Hotel Facilities

What facilities can I expect at a Thistle Hotel?

All of our hotels have 24-hour reception, fast and free wi-fi, 24-hour room service, express checkout service and a bar and restaurant with British and European inspired menus. Thistle City Barbican also has a pool and spa.

Luggage Room

Is there somewhere for me to store my luggage prior to check in?

Our helpful Thistle reception team will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out.


Can I bring my pet to the hotel? 

Thistle Poole is a dog-friendly hotel. A £15 charge applies per dog, per night (T&C's apply, please contact the hotel for more details). 


Can I smoke in my room?

All of our hotels operate a strict no-smoking policy in-line with UK smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping). 

Room Facilities

What facilities are in each room?

All of our rooms have tea and coffee making facilities, toiletries, a hairdryer, flat screen TV with Freeview and complimentary wi-fi. Please visit the individual hotels for details on specific room types. 

Can I request a view or a specific room?

Please mention your specific requirements at the time of making your reservation. Whilst we will do our very best to accommodate you, all requests will be subject to availability.


Is wi-fi available?

Yes, fast, free wifi is available in all bedrooms and public areas throughout our Thistle Hotels.

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