January 21 2021
Did you know that many of the shows and movies you love have been filmed right on our doorstep? Here is our guide to the best locations to explore in London.
What information do we collect?
When you interact with our products and services, for example when browsing our website or booking a hotel room, we collect information about you and that particular interaction. Generally, this may include your personal data which means personal details from which you can be identified or are identifiable, for example: · Contact information, and preferences; · Information about your use of our hotels, and other services when you stay with us; · Images of you in areas of our hotels covered by CCTV; · Conversations you have when you call our reservations or sales teams; · Information about anyone you’re travelling with or meeting, if that information is provided to us; and · Information about the devices you use to interact with us. · More sensitive information, for example when you tell us about dietary requirements, disabilities, and religious beliefs; Where you provide us with sensitive details, for example in relation to requirements you may have regarding accessibility to our hotels, we will only hold this information with your express permission. This information is stored securely with restricted access and handled the greatest respect for your privacy. Where you provide information to us about other people, you need to make sure you have their permission to do so or that you can speak on their behalf, for example, in the case of children.
Legal basis for using your information
All organisations need a legal reason to use your personal information, if they don’t have one, they can’t use it. There are a number of legal grounds that enable data processing. It’s quite complicated but below are the most relevant grounds you should be aware of. With your consent There are some activities where we process personal information with your consent, for example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time by clicking on the unsubscribe link on the email or updating your account preferences. We will indicate in the Policy where we rely on consent.
To fulfil a contract
We also process your personal information in order to fulfil a contract we have with you. For example, when you book a stay with us, we will process your information to administer that stay.