Contact

Contact us

Got a question or need assistance? Check out our FAQs for answers to the most common queries or get in touch directly using the contact form or phone number below. Our friendly team is always ready to help!





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    How to get to us

    By Road

    From Hyde Park Corner, head east along Piccadilly to Piccadilly Circus. At the roundabout, take the fourth exit into Haymarket. At the end of Haymarket, turn left into Pall Mall, then take the second left into Whitcomb Street. Thistle Trafalgar Square is situated 100 yards away on the right-hand side. To programme your sat-nav, please use the postcode WC2H 7HG.

    By Rail

    Getting to us via public transport is easy. We’re less than a three-minute walk from Piccadilly Circus (Piccadilly or Bakerloo lines) or Leicester Square (Northern or Piccadilly lines) tube stops. You can also reach us by rail – London Charing Cross station is just a ten-minute walk away.

    From the Air

    London Heathrow: Take the Heathrow Express to London Paddington in just 15 minutes, then hop on the Bakerloo Line to Piccadilly Circus.

    London Gatwick: Board the Gatwick Express into London Victoria in 30 minutes.

    London Stansted: Grab the Stansted Express to Liverpool Street. We’re only 20 minutes away by tube.
    London City Airport: Take the Docklands Light Railway to Canning Town, then the tube to Piccadilly Circus.

    FAQs

    • There is no onsite car parking. The Q Park (WC2H 7D) is nearby as an alternative option.

    • Check-in starts from 3pm. Early check-in may be available for a fee. Please let us know when booking if required. Otherwise, you can store your luggage at reception while you explore.

    • Check-out is at 11am. Late check-out can be arranged for a fee, just ask at booking.

    • Enjoy 24-hour reception, fast and free Wi-Fi, room service and express check-out.

    • Yes, our reception team can store your luggage before check-in or for the day after check-out.

    • All our hotels are non-smoking, in line with UK legislation. This includes e-cigarettes and vaping.

    • Yes, fast and free Wi-Fi is available in all rooms and public areas throughout the hotel.