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Contact

Contact us

Got a question or need assistance? Check out our FAQs for answers to the most common queries, or get in touch directly using the contact form or phone number below. Our friendly team is always ready to help!

  • +44 (0)20 7523 5058
  • Thistle London Hyde Park Kensington Gardens
    104 Bayswater Road,
    London.
    W2 3HL





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    How to get to us

    By Road

    At the Marble Arch roundabout, pick up the Bayswater Road and follow signs to Notting Hill Gate (A402). Go past Lancaster Gate Underground station, then take the fourth right into Porchester Terrace; Thistle London Kensington Gardens Hyde Park is on your left. To programme your sat-nav, please use the postcode W2 3HL.

    By Rail

    Paddington rail and underground station is approximately 0.5 miles (15-minute walk) from the hotel. There are also 3 other local underground stations nearby: Lancaster Gate, Queensway and Bayswater.

    From Queensway station, cross over Queensway, then turn left along Bayswater Road. Thistle London Kensington Gardens Hyde Park Hotel is about 300m on your left, facing Hyde Park.

    From Lancaster Gate station, turn right along Bayswater Road and Thistle London Kensington Gardens Hyde Park is about 450m on your right.

    From the Air

    London Heathrow: The Heathrow Express runs direct to London Paddington. You can then walk to the hotel in 15 minutes or grab a quick taxi.

    London Gatwick: Take the Gatwick Express to London Victoria, then take the Circle line to Bayswater station.

    London Stansted: Ride the Stansted Express to Liverpool Street, then take the Central line to Queensway station.

    London City Airport: Take the Docklands Light Railway to Bank station, change to the Central line which runs directly to Queensway.

    FAQs

    • There are limited car parking spaces available at a cost of £35 per 24 hours.

    • Check-in starts from 3pm. Early check-in may be available for a fee; please let us know when booking. Otherwise, you can store your luggage at reception while you explore.

    • Check-out is at 11am. Late check-out can be arranged for a fee, just ask at booking.

    • Enjoy 24-hour reception, fast and free Wi-Fi, room service, express check-out, and our on-site bar and restaurant offering British and European-inspired menus.

    • Yes, our reception team can store your luggage before check-in or for the day after check-out.

    • All our hotels are non-smoking, in line with UK legislation. This includes e-cigarettes and vaping.

    • Yes, fast and free Wi-Fi is available in all rooms and public areas throughout the hotel.