Got a question or need assistance? Check out our FAQs for answers to the most common queries, or get in touch directly using the contact form or phone number below. Our friendly team is always ready to help!
To programme your sat-nav, please use postcode UB7 0EB or UB7 0ET – there is no access to the hotel from the Western Perimeter Road.
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We offer convenient parking at our hotel. You can find more information in our FAQs or on our Stay, Park and Fly offer page
London’s Ultra Low Emission Zone (ULEZ) has expanded to Greater London, including Heathrow Airport, from August 2023. A daily charge may be required, Checking about Ultra Low Emission Zone is highly recommended.
The Heathrow Express runs direct from London Paddington in just 20 minutes to the Heathrow Terminal 5 stop, with a train every quarter of an hour. London Underground also operates between the airport and the capital via the Elizabeth Line or Piccadilly Line and takes around 40-60 minutes from central London. Get off at the Heathrow Terminal 5 stop and follow the directions from the airport below.
From Terminal 5
You can take local service bus 423 from stand 6 to reach Thistle Heathrow. The journey takes up to 12 minutes and the price starts from £1.75 per person per journey.
To travel to the terminal, the same service bus will take you from Thistle Heathrow to Terminal 5.
From Terminals 2, 3 & 4
The best option from Terminals 2, 3 & 4 is to take the Heathrow Connect train to Terminal 5 (which is free to use between terminals). Then take local service bus 423 from stand 6 to Thistle Heathrow, the price starts from £1.75 per person per journey
To travel to the terminal, the same service bus will take you from Thistle Heathrow to Terminal 5, then you can take the same route from Terminal 5 to Terminals 2, 3 or 4.
You can travel between Terminal 5 and Thistle London Heathrow in just 5 minutes using the automated Heathrow Pods – a quick, driverless shuttle service.
The pods operate daily from 4:00 am to 12:15 am and cost £8.25 per person per journey (paid at hotel reception or before departure).
The pods run between Terminal 5 (Business Car Park Level 2) and Pod Station B, just a short walk from the Thistle Hotel entrance.
For full directions and step-by-step instructions, click here to view the Heathrow Pods guide.
Yes, here’s what you need to know about parking at our Thistle Hotels and Thistle Express Hotels:
Check-in starts at 3pm. If you’d like an earlier check-in, let us know when booking and be aware that fees may apply. Not ready for your room yet? You can leave your luggage with reception.
Check-out is at 11am. Need to stay a little longer? Late check-out can be arranged when booking, subject to an additional fee.
Every Thistle Hotel offers:
Of course! Our friendly reception team is happy to store your bags before check-in or for the day after you check out.
No, all Thistle Hotels are non-smoking in line with UK legislation. This policy also applies to e-cigarettes and vaping.
Yes, we provide fast and free Wi-Fi in all bedrooms and public areas, so you’re always connected during your stay.
