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Frequently Asked Questions

Airport Transfers

How do I get to my Thistle hotel from London's Airports? 

Our Thistle hotels in London are situated in convenient locations and can be reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/

Car Parking

Is there car parking at your hotels?

Car parking is available at the following Thistle Hotels and Thistle Express Hotels, please see below for details: 

Thistle City Barbican: There are limited car parking spaces available, on a first come, first served basis, at a cost of £30 per 24 hours. Alternative car parking can be found at the Barbican Centre, which is a 15-minute walk from the hotel. The disabled car park is free of charge.

Thistle T5 Heathrow: There are 450 car parking spaces available at a cost of £12.00 per night (when reserved with accommodation).You can save on parking fees when booking as part of a package. View packages. 

Thistle Poole: Car parking is available for Thistle Poole guests at a cost of £6 per vehicle, per night. The car park is available for public use at a cost of £15 per 24 hours.

Thistle Hyde Park: Limited car parking spaces available on a first come, first served basis at a cost of £28 per 24 hours. 

Thistle Holborn: There is no onsite car parking, however, guests can use the parking facilities at the Secure Parking - Bloomsbury Square (WC1A 2RJ) just a few minutes away from the hotel. Please remember it's located within the London Congestion Zone (Monday to Friday 7 am – 6 pm).

Thistle Piccadilly & Thistle Trafalgar: There is no onsite car parking. The Q Park (WC2H 7D) is nearby and costs £36 for 24 hours. 

Thistle Express Swindon: There is no onsite car parking. The Whalebridge car park is located directly opposite the hotel, standard parking cost is £8.00 for 24 hours.

Thistle Express London Luton: There is limited car parking space available, at a rate of £10 per night. An alternative option is in the Library car park at a rate of £8.00 per night. You can also park at The Mall, between 4 pm- 8 am, Thistle Express guests will only pay £3 per hour, just validate the chip coin at reception.

Check In / Check Out

What time am I able to check in?

Check-in time is from 2 pm onwards. If you would like to arrange for an earlier check-in time please mention this at the time of booking, a fee may apply.  Otherwise, you can store your luggage at the reception and explore the sights until your room is ready.

What time should I check out by? 

Check out time is 12 pm. If you would like to arrange for a later checkout time, please mention this at the time of booking, a fee may apply. 

Children & Extra Beds

Do your hotels have cots or extra beds for children?

All Thistle Hotels can provide sofa beds or cots; an extra charge may apply and subject to availability. Please arrange this when making your booking.

Thistle Holborn - The Kingsley Hotel: Extra beds or baby cots are available upon request, free of charge. Subject to availability.

Do kids eat free with Thistle Hotels? 

Yes! For every full-paying grown up, one kid (under the age of 12) eats free from our Thistle kids' menu. (Subject to availability. Cannot be used in conjunction with any other offer. Excludes Thistle Heathrow T5.) 

Hotel Facilities

What facilities can I expect at a Thistle Hotel?

All of our hotels have 24-hour reception, fast and free wi-fi, 24-hour room service, express checkout service and a bar and restaurant with British and European inspired menus. Thistle City Barbican also has a pool and spa.

Luggage Room

Is there somewhere for me to store my luggage prior to check in?

Our helpful Thistle reception team will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out.

Pets

Can I bring my pet to the hotel? 

Thistle Poole is a dog-friendly hotel. A £15 charge applies per dog, per night (T&C's apply, please contact the hotel for more details). 

Smoking

Can I smoke in my room?

All of our hotels operate a strict no-smoking policy in-line with UK smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping). 

Room Facilities

What facilities are in each room?

All of our rooms have tea and coffee making facilities, toiletries, a hairdryer, flat screen TV with Freeview and complimentary wi-fi. Please visit the individual hotels for details on specific room types. 

Can I request a view or a specific room?

Please mention your specific requirements at the time of making your reservation. Whilst we will do our very best to accommodate you, all requests will be subject to availability.

Wifi

Is wi-fi available?

Yes, fast, free wifi is available in all bedrooms and public areas throughout our Thistle Hotels.

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