Contact us
Got a question or need assistance? We’re here to help! Get in touch and we’ll make sure you have everything you need for a seamless stay.
Call Us
Please contact the direct hotel if you have a query via the phone numbers found on their Contact page.
Corporate Office
Clermont Hotel Group
110 Central Street
London
EC1V 8AJ
Check out our FAQ’s
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Is there car parking at your hotels?
Car parking varies for Thistle, by Thistle, and Thistle Express Hotels, please see below for details:
Thistle T5 Heathrow: There are 460 car parking spaces available at a cost of £18.00 per car per night (when reserved with accommodation). You can save on parking fees when booking as part of a package. View packages.
Thistle Kensington Gardens: Limited car parking spaces available at a cost of £35 per 24 hours. View details.
Thistle Holborn & Thistle Bloomsbury Park: There is no onsite car parking, however, guests can use the parking facilities at the NCP London Bloomsbury Square Car Park (WC1A 2RJ) just a few minutes away from the hotel. Please remember that this hotel is located within the London Congestion Zone.
Thistle Piccadilly & Thistle Trafalgar: There is no onsite car parking. The Q Park (WC2H 7D) is nearby as an alternative option.
Thistle Park Lane: There is no onsite car parking. The Q Park (W2 2ET) is nearby as an alternative option.
The Marble Arch Hotel: There is no onsite parking. The Q Park (W2 2ET) is next door to the property.
The Tower Hotel: Car parking is available for £3 per hour or £29 for 24 hours. If the car park is full, the alternative car park is the Minories Car Park, located 0.3 miles away and is approximately a 10-minute walk from the hotel.
Thistle Express London Luton: There is limited car parking space available, at a rate of £10 for 24 hours. An alternative option is in the Library car park at a rate of £8.50 per night. You can also park at The Mall, between 4pm-8am, Thistle Express guests will only pay £2.50 per hour. Just validate the chip coin at reception.
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What time am I able to check-in?
Check-in time is from 3pm onwards. If you would like to arrange for an earlier check-in time, please mention this at the time of booking and be aware that a fee may apply. Otherwise, you can store your luggage at the reception and explore the sights until your room is ready.
What time should I check out by?
Check-out time is 11am. If you would like to arrange for a later checkout time, please mention this at the time of booking and be aware that a fee may apply.
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What facilities can I expect at a Thistle Hotel?
All our hotels have 24-hour reception, fast and free Wi-Fi, room service and express checkout service. All hotels have a full breakfast service available, whilst some offer an in-house bar and restaurant too – check out your preferred Thistle location for more information.
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Is there somewhere for me to store my luggage prior to check in?
Our helpful Thistle reception team will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out.
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All Thistle Hotels operate a strict no-smoking policy in line with UK smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping).
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Is Wi-Fi available?
Yes, fast, free Wi-Fi is available in all bedrooms and public areas.
