Search by: Hotel
Check In:       
Check Out:    
Number of nights:
Number of Rooms:    
Number of people in Room 1:    
Number of people in Room 2:    
Number of people in Room 3:    
Number of people in Room 4:    
Number of people in Room 5:    
Number of people in Room 6:    
Number of people in Room 7:    
Number of people in Room 8:    
Number of people in Room 9:    
Promotional Code (Optional):
 help

Couple relaxing on the bed in a 5th floor bedroom at Atlantic Tower


Terms and Conditions of Booking


Date of issue 22nd April 2008


The following terms and conditions apply to bookings made on this website. Please read them carefully before making a booking.

When you make a booking, your contract is with the owner of the individual hotel. The owner’s details will appear on the booking confirmation you receive.

Bookings


All offers of accommodation and other services featured on the website are subject to availability and we reserve the right to refuse any booking.

Prices


The prices displayed on the website are a total for your requested stay. The room type and any meals, service or VAT (at the current rate) included are as specified. A minimum length of stay, deposit, cancellation and other conditions may apply to certain rates, as specified.

Payment


You will need to provide a credit card [or debit card] at the time of booking to secure your booking. Where a deposit or full payment is required in advance, by booking you are authorising the debiting of the card provided.

We accept the following methods of payment: Credit Cards: Amex, Mastercard / Diners Intnl, Diners Club, JCB Int'l Credit Card, Visa. [Debit Cards: Visa/Delta and Visa/Electron ]
Prior to departure from the hotel you must settle any outstanding room and other incidental charges relating to your stay.

Cancellation/ Non-Arrival Charges


If for any reason you find it necessary to cancel your booking then please cancel your reservation through the channel through which the original reservation was processed or through our Call Centre or direct with the appropriate hotel/s. A cancellation reference will be given and should be retained for any cancellation.

Cancellations and/or amendments must be made prior to 1400 hrs local time on the day of arrival.

Cancellation and non-arrival charges apply where cancellations are not permitted or that less than the required period of notice is given to release the booking. Please refer to the specified cancellation rules at the time the reservation was made.

Thistle Hotels reserves the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.

Change of Booking Details


Reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit/prepayment held is subject to those booking terms at the time of the original reservation.

Arrival and Departure


Your room will usually be available from 14.00 hrs on the specified date of arrival. On your departure day we ask that you vacate your room by 12 noon (unless a later departure is stated as part of your booking), otherwise you may be subject to an additional charge of up to one additional night's stay.

Children


For family requirements, please contact our Call Centre for assistance on 0871 376 9099.

Accessibility


Dependant on each guest individual needs a selection of specifically designed rooms is provided at each of our hotels.

Please contact our Call Centre, Tel 0871 376 9099, to discuss specific individual requirements and the availability of appropriate accommodation

Leisure


If you are staying in a hotel with a leisure club you may use that club throughout your stay. A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception.

Children under 16 years must be accompanied by an adult at all times and cannot use the facilities after 6pm except on a Friday, Saturday and Sunday when they can use the pool until 8pm. For a health and safety reasons children under 16 are not permitted to use the gymnasium and children under 12 are not able to use the sauna, spa bath or steam room.

At time certain facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep you fully informed of these however this may not always be possible. If any facility is a significant reason for your choice of hotel, you are advised to check direct with the hotel in advance.

Please note that there may be a local charge for the use of some facilities and if in doubt this should be checked with the relevant hotel.


Hotel Events


Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel, would be an intrusion on your break. Please contact the individual hotel for further information.

Insurance


We advise you to take out insurance to cover the cost of cancellation and other risks including loss or damage to personal belongings or personal accident.
The hotel’s liability for guest belongings is generally limited under the Hotel Proprietors Act.

Our hotels maintain appropriate insurance cover where the hotel is at fault for any injury or loss or damage suffered by our guests.

Parking


Where the hotel has its own car park, there may be a charge and/or limited spaces available. Please check the individual hotel page or contact the hotel for details.

If you have a problem


In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management at the time during your stay, to ensure that we have an opportunity to rectify the problem. If you are not satisfied that the issue has been resolved, please submit details in writing as soon as possible to Customer Services , Guoman Hotels Ltd, P O Box 909, Bath Road, Uxbridge, UB8 9FH,UK

Use of Personal Information


Please refer to our separate policy statement.

Web Site Information


While all reasonable efforts have been taken to ensure the accuracy of information on this website we do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances generic photographic images have been used to represent the general style of a particular product or hotel.

The content of this website is the copyright of Guoman Hotel Management (UK) Limited, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trade marks used on the website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept any responsibility for the content or use of third party sites.

This site is operated by Guoman Hotel Management (UK) Limited as agent for the owners of the Thistle hotels we manage on behalf of the owners. Our registered details are as follows:
Registered in Scotland. Number SC046004. Registered office: 36 Cambridge Street Glasgow G2 3HN.